Frequently Asked Questions

Discover everything you need to know about our luxury cashmere and fine woollens.

Where are Johnstons of Elgin products manufactured?

We are proud to manufacture all of our products in our own mills in Elgin and Hawick, Scotland, maintaining a heritage of craft that spans over 225 years.

What is your return policy for online orders?

We offer a 28-day return period from the date of receipt. Items must be returned in their original condition, unworn, and with all tags attached for a full refund.

How should I care for my cashmere garments?

We recommend hand washing your cashmere in lukewarm water with a specialized wool detergent, or professional dry cleaning to maintain the softness and shape of the fibers.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the checkout stage.

Can I request a repair for my Johnstons of Elgin item?

We offer a professional repair service for our knitwear to help extend the life of your garments. Please contact our customer service team to discuss the specific requirements for your item.

Are your materials sustainably sourced?

Sustainability is at our core. We are founding members of the Sustainable Fibre Alliance (SFA) and ensure that all our wool and cashmere are sourced responsibly with respect for animal welfare and the environment.